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Privacy Policy

Last Updated: 31 May 2026 | Version 1.0

This Privacy Policy explains how Raynetic Solutions ("we", "us", "our") collects, uses, discloses, and safeguards your personal data when you visit our website or engage our digital design, development, and marketing services.

1. Introduction & Who We Are

Raynetic Solutions Pty Ltd is the Data Controller responsible for deciding how your personal data is collected and processed. Our registered office is located at 123 Eagle St, Brisbane City QLD 4000, Australia. We are committed to protecting your privacy in compliance with:

  • The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
  • The EU General Data Protection Regulation (GDPR) 2016/679.
  • The UK General Data Protection Regulation (UK GDPR).
  • The California Consumer Privacy Act (CCPA).

2. What Personal Data We Collect

We collect several categories of personal data, depending on your interactions with us:

  • Voluntary Data: Full name, business email, phone number, company name, project budgets, and text details submitted via our contact forms.
  • Automatic Technical Data: IP addresses, browser typologies, device operating systems, screen resolution, referrers, and website interaction durations collected via cookies.
  • Special Categories of Data: We do NOT collect any sensitive personal data (e.g., medical records, biometric data, religious beliefs, political orientations, or sexual preferences).

3. Legal Basis for Processing (GDPR Article 6)

For visitors in the EU and UK, we process your personal data under the following legal bases:

  • Consent: When you explicitly opt-in to cookie tracking or subscribe to our monthly newsletter.
  • Contractual Necessity: When processing is required to deliver web development, mobile app, design, or digital marketing services under a signed Service Agreement.
  • Legitimate Interests: To respond to your direct inquiries, protect website security, and optimize user experience.
  • Legal Obligation: When required to store records for tax, corporate, or compliance law audits.

4. How We Use Your Personal Data

We process your data strictly for the following objectives:

  • To respond to your inquiries, scope requirements, and send custom digital agency proposals.
  • To supply and manage design, development, and marketing deliverables under contract.
  • To distribute monthly digital marketing and growth strategy newsletters (only with your explicit consent).
  • To monitor website activity, protect our web applications, and prevent security breaches.
  • To analyze website statistics and optimize load performance.

5. Cookies & Analytics Tracking

We use cookies to maintain session states and analyze traffic. Essential cookies are loaded immediately. Analytical cookies (Google Analytics 4) are restricted and remain blocked by default until you explicitly consent via our cookie consent banner. Please refer to our Cookie Policy for the full list of tracking cookies and details on how to revoke consent.

6. Data Sharing & Third-Party Processors

We do NOT sell, lease, or trade your personal data. We share data only with trusted third-party processors necessary for business operations:

  • Formspree / Web3Forms: For contact form transmission and processing.
  • Google Analytics: For privacy-compliant website performance analysis.
  • Cloudflare: For content delivery network caching and security screening.

Any international data transfers (such as exporting data to cloud servers in the US) are protected by Standard Contractual Clauses (SCCs) to ensure equivalent privacy standards.

7. Data Retention Guidelines

We store your personal data only for as long as necessary to fulfill the purposes outlined:

  • Contact Form Inquiries: 2 years.
  • Analytics Cookies Data: 14 months (Google Analytics default limit).
  • Contractual and Financial Records: 7 years in compliance with Australian Tax Office (ATO) audit requirements.
  • Marketing Subscriptions: Stored until you revoke consent or click "Unsubscribe."

8. Your Rights (GDPR & APP)

Depending on your location, you hold legal rights regarding your personal data:

  • Right of Access: The right to request a copy of the personal data we hold about you.
  • Right to Rectification: The right to request updates or corrections to inaccurate data.
  • Right to Erasure (The Right to Be Forgotten): The right to request the deletion of your personal data when it is no longer required for legal or contractual processing.
  • Right to Restrict or Object to Processing: The right to stop processing your data for direct marketing purposes.
  • Right to Data Portability: The right to request transfer of your data to another provider in a readable format.

To exercise any of these rights, please email us at privacy@rayneticsolutions.com.au. We will respond within 30 days.

9. Security Measures

We secure your data using modern technical measures, including Transport Layer Security (TLS 1.3) encryption for all in-transit form submissions, disk-level database encryption at rest, strict administrative access limits, and regular staff training. In the event of a suspected data breach, we will notify affected users and the relevant regulator (such as the OAIC) within 72 hours.

10. How to Complain

If you have a complaint regarding our privacy practices, please contact us first at privacy@rayneticsolutions.com.au. If we cannot resolve your issue, you can file a complaint with the relevant regulatory authority:

  • In Australia: Contact the Office of the Australian Information Commissioner (OAIC) via their website (www.oaic.gov.au) or call 1300 363 992.
  • In the EU / UK: Contact the national data protection authority in your member state (e.g., the Information Commissioner's Office (ICO) in the UK).

11. Contact the Data Controller

For inquiries regarding this privacy policy or to submit a data request, please write to us at:

Data Privacy Officer
Raynetic Solutions Pty Ltd
123 Eagle St
Brisbane City QLD 4000, Australia
Email: privacy@rayneticsolutions.com.au